Higher Human / Support
Support
We are a small indie climb. Email is the best rope to us.
Contact
- Support, privacy, and account deletion: support@higherhuman.app
- General / notify me at launch: hello@higherhuman.app
We aim to reply within a few business days.
Higher Human is not yet commercially released. Before paid launch, the geographic business address and telephone contact required by Irish law will be published on this page and in our App Store trader information.
Safety first
Higher Human is a wellness tracker, not medical care or continuous monitoring. If you are in danger or having a medical emergency in Ireland, call 112 or 999. Elsewhere, call your local emergency number. Read the medical disclaimer in our Terms of Use before you change how you fast.
Delete your account
- Open Higher Human → Settings.
- Choose Delete account. That is intended to remove your account, Tribe content we host for you, and your cloud climb backup from our servers (limited legal/security records may remain as described in the Privacy Policy).
- If that fails, email support@higherhuman.app from the address on your account and ask us to delete it.
Uninstalling the app alone does not delete your cloud account.
Export your data
In Settings → Integrations you can export a JSON climb backup and an on-device health-related CSV. For a fuller GDPR access or portability request (including data not in those exports), email support@higherhuman.app.
Subscriptions and billing
Purchases go through Apple. To cancel or change a subscription: iPhone Settings → your name → Subscriptions. Deleting your Higher Human account does not cancel an Apple subscription. Most refund requests are handled by Apple atreportaproblem.apple.com. Apple’s process does not reduce mandatory Irish or EU consumer rights. Use Restore Purchases in the app if Premium does not unlock after a buy.
Cancellation notice
Where a statutory 14-day cancellation right applies, you can exercise it by emailingsupport@higherhuman.app with an unequivocal statement that you cancel the contract. Include your name, the email associated with your account, the purchase date, the product, and the date of your request. You do not have to use a particular form.
For an Apple-billed purchase, also submit the request to Apple using the link above. Rules for digital content or a service that started immediately can affect the cancellation right, but only where the legally required request, consent, acknowledgment, and confirmation were provided.
Tribe: report and block
Use Report and Block on posts, comments, and profiles in the app. For urgent abuse that the in-app tools cannot reach, emailsupport@higherhuman.app with links or screenshots if you have them.
Illegal content and moderation appeals (EU DSA)
Our Digital Services Act contact for recipients and authorities issupport@higherhuman.app. We accept communications in English.
To report specific Tribe content you believe is illegal, use the in-app Report control beside it or email us. Identify the content or account precisely, include its location or a screenshot, explain why you believe it is illegal, provide contact details, and state in good faith that the information is accurate. We will acknowledge a sufficiently detailed notice and communicate our decision where required.
If we restrict your content or account, we will provide a statement of reasons and redress information where required. You may challenge the decision by emailing us within six months. You may also contact Coimisiún na Meán, Ireland’s Digital Services Coordinator, use an available certified out-of-court dispute body, or go to court.
App Store listing
The App Store listing is not public yet. Join the expedition from the home page to be notified.